March Break 2024 FAQ

A collage of photos featuring activities: children cooking, a child stretching slime, bottles of coloured liquid, and crafting supplies.

Yes. We will only cancel programing if weather is extreme, or it is unsafe to get to our site. Winter weather always keeps us on our toes, but we plan our programming with that in mind. (We even had a March Break where we all were wearing shorts!)

Wondering if your activity is a go? Check your email! If we have to cancel, then we will reach out by email to those registered. 

Yes. Advance payment is required to register for our programming. 

Yes! There are no fees for purchasing online, and purchases can be made 24/7.

Full refunds are available until February 29th. From March 1st to 10th, we can offer a 90% refund. After the 10th, we will only offer refunds in extreme situations and only if we are contacted prior to the booked program. Requests received after the program date will not be refunded.

Registration will open on February 1st. Registrations will close by March 7th, or earlier depending on space in the individual programs. 

Yes. You will receive an email reminder two days before your program. The reminder will include specific information for all of the day's activities, but if you need a specific reminder about what programs you are signed up for, just ask and we will let you know.

You should always receive an email from us two days ahead of your program. Sometimes our emails end up in the junk folder. Please add laura.arnold@greyroots.com to your safe senders list, or check your junk mail. You can also email Laura directly if you haven’t received a timely response.

You know your learner. If they are interested in a topic, and the accompanying adult is happy to help where needed, that’s great. Most of our programming is open to all. In a lot of cases, our programming can open the door for more exploration into topics at home. If you have specific questions about the programming, please contact us. 

This programming is designed for families. We are happy to welcome adults as participants or as support. Adults who do not wish to participate directly can attend at a reduced admission rate of $5 plus HST. This rate is only available through our March Break programming, regular admission rates for adults is $8 + HST or $6 + HST for seniors. 

Our pricing for the programs is as close to cost as possible which means they are all a bit different. And as we all know, pricing for materials is increasing but we always try to keep our fees down.